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What can we do to make training stick?

(Janvier 24, 2012)

Originally published on TrainingMag.com / Whats-New.

Training 2012 Conference & Expo speaker Carl Eidson answers the question, "What can we do to make training stick?"

I'm frequently asked this question by new contacts who are frustrated with a lack of behaviour change from sales, leadership or customer service training initiatives. I'd like to share the advice I give them, which is based on best practices from companies that get the optimal results from their learning transfer.

Three strategies to make training stick and increase performance:

  1. Have managers complete the same training as their direct reports (or at least get an executive overview of the skills being taught).
  2. Train managers in a specific approach to coaching that involves clarifying expectations, but at the same time listening carefully to input from their direct reports.
  3. Equip managers with a coaching tool that makes it easy to plan for and deliver an effective coaching conversation where the direct report is engaged and motivated to take action.

Research by one of my colleagues indicates that when this approach is taken, learning transfer is 42% higher than when managers are not involved in supporting learning.

What actions have you taken to make training stick? What role do you see managers taking when it comes to supporting new skills learnt in training? What advice do you have for making it easy to get managers involved in coaching skills learnt in training?

About the Author
Carl Eidson

Carl Eidson

Carl Eidson, Ph. D., est vice-président du Développement commercial pour Wilson Learning Corporation. Le Dr Eidson dirige et entraîne une équipe virtuelle de plus de 100 distributeurs indépendants implantés de Toronto à Bogota, et travaille de manière extensive avec les clients. Il a écrit et contribué à des articles publiés dans des revues académiques et industrielles, sur la sélection des meilleurs talents,le leadership, les ventes, les équipes virtuelles et l'engagement des employés. Dr. Eidson intervient régulièrement lors de conférences professionnelles sur les thèmes du transfert des connaissances, ainsi que de l'étude et des pratiques d'amélioration de la performance humaine.

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