Building Relationship Versatility | Social Styles Program | Wilson Learning Worldwide

Building Relationship Versatility: Social Styles at Work

The Social Styles Matrix
The Social Styles Matrix

Download the PDF

In every organization, there is a hidden diversity—the diversity of Social Styles. Leveraging Social Style differences can lead to more effective collaboration, productive relationships, and greater productivity and business results. Recognizing others' work preferences and adjusting to them allows for more efficient communication and the persuasive ability to influence others. Improving versatility reduces tension in relationships and enables people to focus efficiently on the task and work to be done.

Building Relationship Versatility: Social Styles at Work (BRV) is built around a four-quadrant Social Styles matrix. After being profiled, participants are assigned a Social Style, interpersonal versatility rating, and specific versatility behaviors. During the workshop they learn how to identify others' Social Styles and, based on understanding their own and others' style, learn to modify their own behaviors to communicate more easily and effectively with others.

Program Outcomes

Building Relationship Versatility: Social Styles at Work provides participants with results-oriented versatility skills that help them to improve their ability to work effectively with others. Individuals are better able to build productive relationships, handle conflict, and create more focused and productive teams.

Implemented as a flexible and integrated Human Performance Improvement (HPI) solution, Building Relationship Versatility offers practical skills and tools to help both managers and individual contributors.


Wilson Learning believes that learning must be transferred to day-to-day work practices. To achieve this, Building Relationship Versatility includes components and activities that enhance:

Participant Readiness: Prepares participants and managers for the overall learning experience

  • Pre-workshop communication sets the context for learning.

Learning Design: Embeds practice and use of new skills in the learning design. The learning can be flexibly delivered as a:

  • Two-day, face-to-face, application-oriented workshop
  • Series of instructor-led interactive webcast workshops delivered over time

All can be delivered in modular format over non-consecutive days to allow application between sessions. BRV, as a workshop component, can be taught by a Wilson Learning facilitator or by an organization's own leader-trained in-house professional.

Organizational Alignment: Ensures the organization supports the use of the new skills

  • Post-learning reinforcement activities for both the manager and participant support skill application and implementation.

As a result of this integrated approach, participants will continue to apply the skills and tools learned in Building Relationship Versatility long after the learning event is completed.

Enabling Improved Performance

Building Relationship Versatility features various performance application, reinforcement, and support tools. These additional learning components—application tips, job aid cards, electronic reinforcement tools, performance checklists, etc.—ensure that participants can hone newly acquired skills and behaviors upon returning to work.

To discover how we ensure learning is reinforced and applied for improved performance, see our Learning Transfer Approach.


Many types of follow-up measurement options are available, including interviewing guidelines for participants and managers, behavioral checklists, and the possibility of using the Social Style Profile twice (first in the preparatory stage and later to measure shifts in perceived versatility). This concrete, real-world feedback motivates people to perform and acts as a blueprint for creating individual, group, and organizational development plans.


Wilson Learning will partner with your organization to measure the initial behavioral changes and business results. Our common interest is to make sure that Building Relationship Versatility delivers the results you seek. We are committed to helping you succeed, and we will work with you to set up evaluation systems that help move desired change forward and sustain the momentum of your implementation.

To learn more about measuring the impact of learning, visit Measurement and Evaluation Services.

This offering, like all others from Wilson Learning, can be customized to reflect your environment and business priorities and can be integrated with your processes.

Other Solutions That May Interest You
 Global Effectiveness
 Networking for Success
 Signature Service: The Key to Customer Satisfaction™
 Working in Challenging Times™

To learn more about this and other topics, please complete this form.

* Required Fields

I understand that by clicking submit, I agree to receive electronic communications from Wilson Learning related to the areas of primary interest I have selected above.

I agree. I do not agree.

This site uses browser cookies and pixels to enhance your browsing experience. Learn about our cookie policy here.
I grant permission to use browser cookies and pixels on this site.

Privacy | Legal