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Articles & White-papers

Special Rerelease: How to Sell to Value
in the New Sales Environment (e-Book)

Special Rerelease: How to <i>Sell to Value</i> <br/>in the New Sales Environment

Do your salespeople know how to determine value for each customer opportunity? As many organisations were forced to make changes, your customers’ idea of value has likely changed during this tumultuous year as well.

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Is your customer experience inhospitable? Increasing guest loyalty by exceeding guest expectations

Customer experience will overtake price and product as the key brand differentiator. A consistent customer experience is critical where every member of the hospitality organisation own a piece of the customer experience. But how? Learn more. Узнать больше

Is your organisation ready to go global? Five cultural dimensions that must be managed to ensure global effectiveness

The most critical global developments for businesses include the increase in economic activity in emerging markets, the free flow of information across the globe and increasingly global labour markets. Узнать больше

L&D’s role in sales enablement: What every learning professional needs to know today to impact sales results tomorrow

Improving the alignment of the core functional elements, the go-to-market strategy, and the customer experience is the ultimate objective of sales enablement. Accomplishing this triple alignment requires coordination across multiple functions, including Learning and Development. Read more about what executives are demanding from today's L&D professionals. Узнать больше

Leadership as the catalytic force behind workforce re-engagement: Recreating a culture of engagement

New leadership article, Leadership as the Catalytic Force Behind Workforce Re-engagement examines the factors that lead to workforce disengagement and provides critical leadership insights for reengaging the workforce. This article explores what influences an employee’s decision to engage and leadership best practises to create a culture of high engagement. Узнать больше

Leadership Competency Model: The competencies required for effective leadership (Point of View paper)

What are the competencies required for effective first-level, mid-level, and executive level leaders? Wilson Learning takes the approach of assessing and developing leaders with the intent of tapping both leadership skills and leadership character. Learn more about the specific competencies required for developing effective leaders at all levels of your organisation. Узнать больше

Leadership versatility: A leader's most powerful skill

What is the most powerful interpersonal skill leaders should have? The answer is Social Styles Versatility. Employees don’t leave companies, they leave managers! Equip your leaders and teams with Versatility skills—address complex challenges, reduce conflict, and build more collaborative relationships throughout the organisation. Узнать больше

Leading for sales performance: Can your sales managers answer these five critical questions?

Would you ask the best violinist in the orchestra to take over conducting without any preparation to be a conductor? Probably not, and if you did, you wouldn't have very high expectations for the orchestra's performance. Yet this is exactly what most organisations do. They promote high-performing salespeople into management roles without preparing them to be confident and competent in the critical areas of coaching, motivating and developing their people. Узнать больше

Leading from a distance: Six leadership strategies managers need to know

In a market fraught with uncertainty, many companies have focused on cutting expenses and increasing productivity and efficiency as a way to stem market share losses and reverse downward sales trends. This often means downsizing and reorganising to reduce labour costs, eliminate redundancy and better target scarce resources. In the process, offices have been closed, divisions and departments merged, employees dispersed and leaders challenged to manage wider spans of control . . . Узнать больше

Learn key findings from the annual leadership survey with Training magazine (e-Book)

For the third year, Training magazine and Wilson Learning teamed up to conduct a leadership development survey. More than 700 respondents shared their insights for effective leadership. Discover specific key actions your organisation can implement to prepare the next generation of leaders. Download your Illustrated e-book now and review the survey findings! Узнать больше

Learning transfer made easy: Four lessons learned from experience

If you ask a busy learning professional about learning transfer, you'll likely hear two things: First, it's very important; second, it's very hard. So what is it about the process that makes learning transfer so challenging? Узнать больше

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