Improving Workforce Communication | Workforce Development | Wilson Learning Worldwide
Развитие персонала

Communications, Managing Conflict and Versatility

Almost every aspect of work requires communication skills to listen, interpret, communicate and interact. The cost of ineffective communication skills can be seen in errors, project delays, conflict, missed deadlines and much more. To be successful, every individual needs a balance of Communication skills:

  • Active listening to learn and understand
  • Conflict management
  • Versatility to adapt to others' interpersonal styles
  • Presentation skills
  • Connecting cross-culturally

Wilson Learning has many programmes designed to help individuals build these foundational skills.


Building Relationship Versatility™: Social Styles at Work

Building Relationship Versatility™: Social Styles at Work is built around a four-quadrant Social Styles matrix. After being profiled, participants are assigned a Social Style, interpersonal versatility rating and specific versatility behaviours. During the workshop, participants learn how to identify others' Social Styles and then, based on understanding their own and others' style, learn to modify their own behaviours to communicate more easily and effectively with others. Узнать больше

Global Effectiveness

Global Effectiveness is based on working within the five cultural dimensions. This programme will teach participants what types of behaviours to expect from certain cultures and how to prepare themselves for business interactions. Participants will learn how to turn cultural differences from an unknown liability into an asset. Узнать больше

Managing Styles in Conflict

Leading for Performance: Managing Styles in Conflict helps people learn how to interact more effectively with people of other Social Styles under stress. When people demonstrate "back-up behaviour" (predictable responses to high stress), knowing what to do can be critically important. Узнать больше