Leadership Development

Supervisory

First-level supervisors and managers are on the front line of employee and customer interaction. New supervisors need critical foundational skills to shift from their role as an individual contributor to effective supervisors who can achieve team success and workforce productivity. The following programs, sorted into key skill areas, focus on developing supervisors and first-level managers to create a productive work environment:

Engaging Employees

Creating a Culture Of Engagement

Creating a Culture of Engagement is a highly interactive two-day instructor-led experience that teaches leaders to increase employee engagement and strengthen teams, leading to tangible business results. This active learning session is hands-on and process-oriented. The focus is on what the organisation needs to do, as well as what individual leaders need to do, to create collaborative teams and a culture of engagement. learn more

Meeting Leadership Challenges

Leading for Performance: Meeting Leadership Challenges helps managers learn how to shift their attention away from output and toward creating optimal conditions for employees in three key leadership action areas. Managers will learn how to be an effective leader, rather than an individual contributor. learn more

Motivating for Results

Leading for Performance: Motivating for Results helps managers learn how to influence motivation. When motivation is a factor, managers need to instill confidence that efforts will lead to success, that success is worth having and that the effort will result in something that is of value to employees. learn more

Setting Goals

Coaching for Performance

Leading for Performance: Coaching for Performance offers first-line and mid-level managers coaching skills and techniques to create the conditions under which employees can succeed. This program will enable organisations to gain a competitive advantage using an effective, structural coaching approach that taps employees' potential and leads to improved performance and fulfilment. learn more

Delegating with Confidence

In Leading for Performance: Delegating with Confidence, managers explore the challenges of delegating and the conditions under which delegation is most effective. They learn a simple, proven delegation process and related skills and tools. Managers learn to effectively entrust others with tasks, while maintaining ultimate responsibility for the outcome. learn more

Lighthouse Coaching

Lighthouse Coaching will help the busy manager move from the "error-correction" management style to the "goal-attainment" coaching style. Use of the Lighthouse Coaching Planning Form, during and after the session, directs the manager through the five steps of the coaching process. learn more

Setting Goals for Success

In Leading for Performance: Setting Goals for Success, participants examine the characteristics of effective goals, the need for goals to address both performance and fulfilment, best practices for linking goals to strategy execution and proven goal-setting processes. learn more

Managing Individual Growth

Coaching for Performance

Leading for Performance: Coaching for Performance offers first-line and mid-level managers coaching skills and techniques to create the conditions under which employees can succeed. This program will enable organisations to gain a competitive advantage using an effective, structural coaching approach that taps employees' potential and leads to improved performance and fulfilment. learn more

Reviewing Performance

In Leading for Performance: Reviewing Performance participants examine performance review processes, learn best practices for conducting reviews, discuss guidelines for rating performance and common rating errors and practice proven techniques to prepare, write and conduct effective performance reviews. learn more

Communicating With Others

Communicating with Purpose

Leading for Performance: Communicating with Purpose provides the knowledge first-line and mid-level managers need to drive more effective one-to-one business communication with employees and colleagues. This program helps organisations gain competitive advantage by teaching leaders how to communicate effectively, ensuring their employees stay informed, participate and add value. learn more

Managing Styles In Conflict

Leading for Performance: Managing Styles in Conflict helps people learn how to interact more effectively with people of other Social Styles under stress. When people demonstrate "back-up behaviour" (predictable responses to high stress), knowing what to do can be critically important. learn more

UPFRONT Persuasion Through Presentation

UPFRONT Persuasion Through Presentation is a hands-on, results-oriented workshop that will have an immediate impact on one’s ability to effectively influence and persuade any audience to take action. This opportunity to further develop and refine presentation skills has four basic sections: Groundwork, Engage, Develop and Close. learn more

Working Styles

Leading for Performance: Working Styles is based on the Social Style model, with its four distinct interactive styles: Driver, Analytical, Amiable and Expressive. Leading for Performance: Working Styles provides proven skills for identifying Social Style, recognising each style's strengths and developing interpersonal versatility to adapt one's own behaviour and work more effectively with others. learn more

Leading Teams

Lighthouse Coaching

Lighthouse Coaching will help the busy manager move from the "error-correction" management style to the "goal-attainment" coaching style. Use of the Lighthouse Coaching Planning Form, during and after the session, directs the manager through the five steps of the coaching process. learn more

Meeting Leadership Challenges

Leading for Performance: Meeting Leadership Challenges helps managers learn how to shift their attention away from output and toward creating optimal conditions for employees in three key leadership action areas. Managers will learn how to be an effective leader, rather than an individual contributor. learn more

Interacting With Others' Styles

Building Relationship Versatility: Social Styles at Work

Building Relationship Versatility: Social Styles at Work is built around a four-quadrant Social Styles matrix. After being profiled, participants are assigned a Social Style, interpersonal versatility rating and specific versatility behaviours. During the workshop, participants learn how to identify others' Social Styles and then, based on understanding their own and others' style, learn to modify their own behaviours to communicate more easily and effectively with others. learn more

Managing Styles In Conflict

Leading for Performance: Managing Styles in Conflict helps people learn how to interact more effectively with people of other Social Styles under stress. When people demonstrate "back-up behaviour" (predictable responses to high stress), knowing what to do can be critically important. learn more

Working Styles

Leading for Performance: Working Styles is based on the Social Style model, with its four distinct interactive styles: Driver, Analytical, Amiable and Expressive. Leading for Performance: Working Styles provides proven skills for identifying Social Style, recognising each style's strengths and developing interpersonal versatility to adapt one's own behaviour and work more effectively with others. learn more

Measuring Outcomes

Reviewing Performance

In Leading for Performance: Reviewing Performance participants examine performance review processes, learn best practices for conducting reviews, discuss guidelines for rating performance and common rating errors and practice proven techniques to prepare, write and conduct effective performance reviews. learn more