Our Approach to Workforce Development
What sets highly effective individuals apart from others?
The struggle is the same in all organizations: the brilliant engineer who has the expertise to create major advances in the organization, but is unable to communicate clearly enough to get others in the organization to support his or her ideas. Or the salesperson who is loved by clients and can land the big sale, but when it comes to supporting implementation, is unable to plan effectively. Or the customer service representative who knows the product backwards and forwards and can effectively communicate solutions to customers, but who cannot handle the stress and conflict inherent in the position.
For 50 years, we have studied individual performance and helped clients develop their workforces. We know that in addition to technical competence, individuals need core skills in the following areas to be highly effective.
Read Wilson Learning's Point of View Paper