Managing Styles in Conflict | Management Training | Wilson Learning Worldwide

Managing Styles In Conflict

Managing Styles in Conflict
Managing Styles in Conflict

Download the PDF

Unresolved conflict in the workplace can get in the way of a workgroup's performance and, ultimately, impact organizational performance. Businesses benefit when everyone in the organization is able to use a common, proven approach to preventing and resolving conflict. Knowing the hidden dimension of conflict—how it shows up differently for different styles—enables organizations to adopt a common language and framework for recognizing and managing conflict.

Leading for Performance: Managing Styles in Conflict (LFP-MSIC) helps people learn how to interact more effectively with people of other Social Styles under stress. When people demonstrate "back-up behavior" (predictable responses to high stress), knowing of what to do can be critically important.

The program examines various concepts associated with Social Styles in conflict and provides specific skills and tools for improving professional relationships.

Program Outcomes

Leading for Performance: Managing Styles in Conflict promotes understanding and acceptance of people's differences and gives context for improving interpersonal effectiveness. As a result, managers are better able to manage tension in the workplace.


Leading for Performance: Managing Styles in Conflict is a half-day instructor-led module that can be facilitated by Wilson Learning or by a leader-trained in-house professional. This enables:

  • Face-to-face interaction among the participants and the facilitator
  • True-to-life skills practice with immediate in-person feedback
  • The opportunity for real-time commitment to action
Enabling Improved Performance

Leading for Performance: Managing Styles in Conflict features application, reinforcement, and support tools so participants can develop skills during the workshop, fine-tune, and then apply the skills and behaviors back in the organization. It would also be beneficial for participants to complete the Leading for Performance: Working Styles: Dimensions in Social Style prior to attending LFP-MSIC. Involving management and training them to coach is also important for successful implementation.

Measurement and Evaluation

Organizations that implement Leading for Performance: Managing Styles in Conflict have access to a broad range of tools to measure initial behavioral changes and business results. For LFP-MSIC, one approach may be a web-based survey of participants’ direct reports to identify the degree of change and the differences this change makes.

To learn more about measuring the impact of learning, visit Measurement and Evaluation Services.

Other Solutions That May Interest You
 Coaching for Performance
 Communicating with Purpose
 Leading for Performance
 Managing Conflict
 Meeting Leadership Challenges

To learn more about this and other topics, please complete this form.

* Required Fields

Wilson Learning wishes to use your details to send you communications regarding our products, services, and insights into leadership and sales training. Your data will not be shared with any third parties and will only be used by Wilson Learning Worldwide, Inc. and its subsidiaries, agents, and authorized distributers.

 I agree to receive telephone communications from Wilson Learning related to our products, services, and insights into leardership and sales training.

I agree. I do not agree.

 I understand that by clicking submit, I agree to receive electronic communications from Wilson Learning related to the areas of primary interest I have selected above.

I agree. I do not agree.

This site uses browser cookies and pixels to enhance your browsing experience. Learn about our cookie policy here.
I grant permission to use browser cookies and pixels on this site.

Privacy | Legal