Building Relationship Versatility | Social Styles Programme | Wilson Learning Worldwide

Building Relationship Versatility: Social Styles at Work

The Social Styles Matrix
The Social Styles Matrix

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In every organisation, there is a hidden diversity—the diversity of Social Styles. Leveraging Social Style differences can lead to more effective collaboration, productive relationships, greater productivity and business results. Recognising others' work preferences and adjusting to them allows for more efficient communication and the persuasive ability to influence others. Improving versatility reduces tension in relationships and enables people to focus efficiently on the task to be done.

Building Relationship Versatility: Social Styles at Work (BRV) is built around a four-quadrant Social Styles matrix. After being profiled, participants are assigned a Social Style, interpersonal versatility rating and specific versatility behaviours. During the workshop they learn how to identify others' Social Styles and then, based on understanding their own and others' style, learn to modify their own behaviours to communicate more easily and effectively with others.

Programme Outcomes

Building Relationship Versatility: Social Styles at Work provides participants with results-oriented versatility skills that help them to improve their ability to work effectively with others. Individuals are better able to build productive relationships, handle conflict and create more focused, productive teams.

Implemented as a flexible and integrated Human Performance Improvement (HPI) solution, Building Relationship Versatility offers practical skills and tools to help both managers and individual contributors.


Wilson Learning believes that learning must be transferred to day-to-day work practises. To achieve this, Building Relationship Versatility includes components and activities that enhance:

Participant Readiness: Prepares participants and managers for the overall learning experience

  • Pre-workshop communication sets the context for learning.

Learning Design: Embeds practice and use of new skills in the learning design. The learning can be flexibly delivered as a:

  • Two-day, face-to-face, application-oriented workshop
  • Series of instructor-led interactive webcast workshops, delivered over time

All can be delivered in modular format over non-consecutive days to allow application between sessions. BRV, as a workshop component, can be taught by a Wilson Learning facilitator or by an organisation's own leader-trained in-house professional.

Organisational Alignment: Ensures the organisation supports the use of the new skills

  • Post-learning reinforcement activities for both the manager and participant support skill application and implementation.

As a result of this integrated approach, participants will continue to apply the skills and tools learned in Building Relationship Versatility long after the learning event is completed.

Enabling Improved Performance

Building Relationship Versatility features various performance application, reinforcement and support tools. These additional learning components—application tips, job aid cards, electronic reinforcement tools, performance checklists, etc.—ensure that participants can hone newly acquired skills and behaviours upon returning to work.

To discover how we ensure learning is reinforced and applied for improved performance, see our Learning Transfer Approach.


Many types of follow-up measurement options are available, including interviewing guidelines for participants and managers, behavioural checklists and the possibility of using the Social Style Profile twice (first in the preparatory stage and later to measure shifts in perceived versatility). This concrete, real-world feedback motivates people to perform and acts as a blueprint for creating individual, group and organisational development plans.


Wilson Learning will partner with your organisation to measure the initial behavioural changes and business results. Our common interest is to make sure that Building Relationship Versatility delivers the results you seek. We are committed to helping you succeed, and we will work with you to set up evaluation systems that help move desired change forward and sustain the momentum of your implementation.

To learn more about measuring the impact of learning, visit Measurement and Evaluation Services.

This offering, like all others from Wilson Learning, can be customised to reflect your environment and business priorities and can be integrated with your processes.

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