Global Technology Company Improves Client Interactions of More Than 700 Technical Professionals
A global technology organisation has a large population of technical consultants. The consultants are extremely knowledgeable and well-versed in product knowledge, but lack the skills necessary to work consultatively with their clients. The firm decided to take action to increase the people skills of their highly skilled consultants.
Wilson Learning implemented The Consultative Process to teach technical consultants how to build client relationships and develop compelling solutions aligned to their clients' needs.
To accommodate the company's need to reduce travel expenses, Wilson Learning developed a virtual classroom version of The Consultative Process—a live-facilitated classroom experience, delivered via virtual classroom technology.
The virtual workshop is in high demand across the technology organisation. More than 700 consultants have strengthened their interpersonal skills and are better equipped to meet their clients' business needs.
The virtual format has enabled the organisation to train their global workforce more cost effectively and greatly reduce travel expenses. The programme was delivered to consultants throughout North and South America, Europe and Asia.