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Novembre 23, 2009 - Is an engaged employee born or bred?
par Bob Lovler and Scott Wesley
Lots of people are talking about employee engagement because of its relationship to a number of outcomes like retention, performance and customer loyalty. There seems to be a predominant focus on how to create (or breed) engaged employees through specific leadership and management practices. En savoir plus.
Novembre 5, 2009 - Leading by "remote control"
par Carl Eidson
One of our managers just had a group of employees move to home offices. As he described the situation, he acknowledged some worries. “What if they’re not as productive?” he asked. “How do those who are not used to working independently keep from getting distracted? How do I keep them motivated and focused?” En savoir plus.
Octobre 8, 2009 - Can your sales managers answer the critical questions burning in the minds of salespeople?
par Carl Eidson
In these tough economic conditions, it’s easy to believe that most sales forces are doomed to poor results and low morale until the economy turns around. But is this really the case? My informal observations across 10 companies and 8 industries would suggest—NO. En savoir plus.
Septembre 8, 2009 - If you want business results from learning, get managers involved
par Ed Emde
This past June we surveyed professionals attending the ASTD International Conference about what they are doing to make sure learning transfers to the job. As people began to fill out the survey, we kept hearing a common question: “Should we fill this out based on what we know we should be doing or based on what we are doing now?” En savoir plus.