Lighthouse Coaching

Managers who can coach their employees create an environment that encourages them to reach their full potential. Managers who can coach to the details of new tools and approaches optimise their total impact. Wilson Learning applies state-of-the-art webcast technology to help managers learn to coach effectively, properly motivate, convey the right expectations, and get the best results.

Lighthouse Coaching (LHC) will help the busy manager move from the “error-correction” management style to the “goal-attainment” coaching style. Using the Lighthouse Coaching model, LHC enables the manager to express exactly what is expected of each employee to engage them in their own development and improve business results.

LHC sets a collaborative practical approach to development, with clear mutual expectations on goals, support, and accountability.

Programme Outcomes

The Lighthouse Coaching Planning Form, used during and after the session, directs the manager through the five steps of the coaching process.

Implemented as a flexible and integrated performance improvement solution, LHC enables managers to efficiently learn how to coach their employees without leaving the field, thus reducing travel and improving acceptance.

Approach

Implemented as a two-hour virtual session, Lighthouse Coaching provides managers with the knowledge and skills to create an environment that encourages team members to reach their full potential, regardless of the distance between them.

As a result of this module, participants will be able to:

Describe measurable outcomes, observable steps, and relevant expectations of behaviour
Communicate expectations clearly by explaining expected behaviour related to the task assigned
Effectively engage employees in tasks by asking their perspective
Create an action plan with employees
Target the exact area where support is most needed

Enabling Improved Performance

Through the use of a Performance and Results Indicator Tracking form, each manager will be able to properly identify coachable moments so each opportunity for improvement and challenge within their team is seized. Lighthouse Coaching also uses a Tip and Tools Worksheet in electronic format during the webcast to keep track of tips from the programme and tools that one’s own organisation has to help the coaching process adapt and become more effective.

Evaluation

Managers will see, and can track, the impact of their coaching using the tools above and in routine communications and meetings with their people. As an option, Wilson Learning can support measurement of coaching effectiveness and those they coach.

Wilson Learning will partner with your organisation to measure the initial behavioural changes and business results. Our common interest is to make sure that Lighthouse Coaching delivers the results you seek. We are committed to helping you succeed, and we will work with you to set up measurement systems to help move the desired change forward and sustain the momentum of your implementation.

To learn more about measuring the impact of learning, visit Measurement and Evaluation Services.

This offering, like all others from Wilson Learning, can be customised to reflect your sales environment and business priorities and can be integrated with your existing processes.