Leadership Development

Supervisory

First-level supervisors and managers are on the front line of employee and customer interaction. New supervisors need critical foundational skills to shift from their role as individual contributor to effective supervisor who can achieve team success and workforce productivity. The following programs, sorted into key skill areas, focus on developing supervisors and first-level managers to create a productive work environment:

Engaging Employees

Creating a Culture Of Engagement

Creating a Culture of Engagement is a highly interactive two-day instructor-led experience that teaches leaders to increase employee engagement and strengthen teams, leading to tangible business results. This active learning session is hands-on and process-oriented. The focus is on what the organization needs to do, as well as what individual leaders need to do, to create collaborative teams and a culture of engagement. learn more

Leveraging Discretionary Energy

Leveraging Discretionary Energy focuses on what happens to human energy during times of change. To capture the discretionary energy of the virtual team, leaders must understand how motivation and focus can be lost, and what they and their teams can do to regain effectiveness and commitment. learn more

Meeting Leadership Challenges

Leading for Performance: Meeting Leadership Challenges helps managers learn how to shift their attention away from output and toward creating optimal conditions for employees in three key leadership action areas. Managers will learn how to be an effective leader, rather than an individual contributor. learn more

Motivating for Results

Leading for Performance: Motivating for Results helps managers learn how to influence motivation. When motivation is a factor, managers need to instill confidence that efforts will lead to success, that success is worth having, and that the effort will result in something that is of value to employees. learn more

Setting Goals

Coaching for Performance

Leading for Performance: Coaching for Performance offers first-line and mid-level managers coaching skills and techniques to create the conditions under which employees can succeed. This program will enable organizations to gain a competitive advantage using an effective, structural coaching approach that taps employees' potential and leads to improved performance and fulfillment. learn more

Delegating with Confidence

In Leading for Performance: Delegating with Confidence, managers explore the challenges of delegating and the conditions under which delegation is most effective. They learn a simple, proven delegation process and related skills and tools. Managers learn to effectively entrust others with tasks, while maintaining ultimate responsibility for the outcome. learn more

Lighthouse Coaching

Lighthouse Coaching will help the busy manager move from the "error-correction" management style to the "goal-attainment" coaching style. Use of the Lighthouse Coaching Planning Form, during and after the session, directs the manager through the five steps of the coaching process. learn more

Setting Goals for Success

In Leading for Performance: Setting Goals for Success, participants examine the characteristics of effective goals, the need for goals to address both performance and fulfillment, best practices for linking goals to strategy execution, and proven goal-setting processes. learn more

Managing Individual Growth

Coaching for Performance

Leading for Performance: Coaching for Performance offers first-line and mid-level managers coaching skills and techniques to create the conditions under which employees can succeed. This program will enable organizations to gain a competitive advantage using an effective, structural coaching approach that taps employees' potential and leads to improved performance and fulfillment. learn more

Reviewing Performance

In Leading for Performance: Reviewing Performance participants examine performance review processes, learn best practices for conducting reviews, discuss guidelines for rating performance and common rating errors, and practice proven techniques to prepare, write, and conduct effective performance reviews. learn more

Communicating With Others

Building Positive Influence: Managing the People

Building Positive Influence: Managing the People is one of two interactive virtual modules; these modules prepare individuals and leaders to use positive influence to accomplish goals in a way that enhances relationships and creates a win-win outcome. In this module, Managing the People, participants gain tools to manage the people side of the process, in order to maintain valuable relationships. Participants learn how to separate the people from the problem—the critical component of preserving strong relationships. learn more

Building Positive Influence: Managing the Tasks

Building Positive Influence: Managing the Tasks is one of two interactive virtual modules; these modules prepare individuals and leaders to use positive influence to accomplish goals in a way that enhances relationships and creates a win-win outcome. In this module, Managing the Tasks, participants learn techniques to identify interests, generate options, and determine independent standards for the negotiation process. Participants also learn how to identify their best alternatives to a negotiated agreement and present options using a conversation process that addresses all parties’ interests. learn more

Communicating with Purpose

Leading for Performance: Communicating with Purpose provides the knowledge first-line and mid-level managers need to drive more effective one-to-one business communication with employees and colleagues. This program helps organizations gain competitive advantage by teaching leaders how to communicate effectively, ensuring their employees stay informed, participate, and add value. learn more

Managing Styles In Conflict

Leading for Performance: Managing Styles in Conflict helps people learn how to interact more effectively with people of other Social Styles under stress. When people demonstrate "back-up behavior" (predictable responses to high stress), knowing what to do can be critically important. learn more

Managing Virtual Team Communications

Managing Virtual Team Communications is a hands-on, virtual workshop that introduces critical communication and team process tools to help virtual teams work together more effectively. Participants learn these tools by using them in a virtual team simulation, and then debriefing on how they worked and how they can continue to use these tools with their actual virtual teams. Teams gain greater clarity in their communications when working virtually. learn more

UPFRONT Persuasion Through Presentation

UPFRONT Persuasion Through Presentation is a hands-on, results-oriented workshop that will have an immediate impact on one’s ability to effectively influence and persuade any audience to take action. This opportunity to further develop and refine presentation skills has four basic sections: Groundwork, Engage, Develop, and Close. learn more

Working Styles

Leading for Performance: Working Styles is based on the Social Style model, with its four distinct interactive styles: Driver, Analytical, Amiable, and Expressive. Leading for Performance: Working Styles provides proven skills for identifying Social Style, recognizing each style's strengths, and developing interpersonal versatility to adapt one's own behavior and work more effectively with others. learn more

Leading Teams

Leveraging Discretionary Energy

Leveraging Discretionary Energy focuses on what happens to human energy during times of change. To capture the discretionary energy of the virtual team, leaders must understand how motivation and focus can be lost, and what they and their teams can do to regain effectiveness and commitment. learn more

Lighthouse Coaching

Lighthouse Coaching will help the busy manager move from the "error-correction" management style to the "goal-attainment" coaching style. Use of the Lighthouse Coaching Planning Form, during and after the session, directs the manager through the five steps of the coaching process. learn more

Managing Virtual Team Communications

Managing Virtual Team Communications is a hands-on, virtual workshop that introduces critical communication and team process tools to help virtual teams work together more effectively. Participants learn these tools by using them in a virtual team simulation, and then debriefing on how they worked and how they can continue to use these tools with their actual virtual teams. Teams gain greater clarity in their communications when working virtually. learn more

Meeting Leadership Challenges

Leading for Performance: Meeting Leadership Challenges helps managers learn how to shift their attention away from output and toward creating optimal conditions for employees in three key leadership action areas. Managers will learn how to be an effective leader, rather than an individual contributor. learn more

Interacting With Others' Styles

Building Positive Influence: Managing the People

Building Positive Influence: Managing the People is one of two interactive virtual modules; these modules prepare individuals and leaders to use positive influence to accomplish goals in a way that enhances relationships and creates a win-win outcome. In this module, Managing the People, participants gain tools to manage the people side of the process, in order to maintain valuable relationships. Participants learn how to separate the people from the problem—the critical component of preserving strong relationships. learn more

Building Positive Influence: Managing the Tasks

Building Positive Influence: Managing the Tasks is one of two interactive virtual modules; these modules prepare individuals and leaders to use positive influence to accomplish goals in a way that enhances relationships and creates a win-win outcome. In this module, Managing the Tasks, participants learn techniques to identify interests, generate options, and determine independent standards for the negotiation process. Participants also learn how to identify their best alternatives to a negotiated agreement and present options using a conversation process that addresses all parties’ interests. learn more

Managing Styles In Conflict

Leading for Performance: Managing Styles in Conflict helps people learn how to interact more effectively with people of other Social Styles under stress. When people demonstrate "back-up behavior" (predictable responses to high stress), knowing what to do can be critically important. learn more

Working Styles

Leading for Performance: Working Styles is based on the Social Style model, with its four distinct interactive styles: Driver, Analytical, Amiable, and Expressive. Leading for Performance: Working Styles provides proven skills for identifying Social Style, recognizing each style's strengths, and developing interpersonal versatility to adapt one's own behavior and work more effectively with others. learn more

Measuring Outcomes

Reviewing Performance

In Leading for Performance: Reviewing Performance participants examine performance review processes, learn best practices for conducting reviews, discuss guidelines for rating performance and common rating errors, and practice proven techniques to prepare, write, and conduct effective performance reviews. learn more