Leadership Development

Developing Communication, Versatility, and Conflict Management Skills

Improving productivity, performance, and employee satisfaction are all tied to a manager's ability to build effective relationships and communicate successfully with employees. Managers must call upon strong communication skills throughout their day, whether it is speaking to a group, running a team meeting, or interacting with employees, customers, and suppliers of many cultures. Versatility is the key. A manager who is sensitive to the style of his or her employees, and takes steps to adjust his or her behavior to meet the needs of employees, will communicate more clearly and establish a more trusting relationship.

Programs:

Building Positive Influence: Managing the People

Building Positive Influence: Managing the People is one of two interactive virtual modules; these modules prepare individuals and leaders to use positive influence to accomplish goals in a way that enhances relationships and creates a win-win outcome. In this module, Managing the People, participants gain tools to manage the people side of the process, in order to maintain valuable relationships. Participants learn how to separate the people from the problem—the critical component of preserving strong relationships. learn more

Building Positive Influence: Managing the Tasks

Building Positive Influence: Managing the Tasks is one of two interactive virtual modules; these modules prepare individuals and leaders to use positive influence to accomplish goals in a way that enhances relationships and creates a win-win outcome. In this module, Managing the Tasks, participants learn techniques to identify interests, generate options, and determine independent standards for the negotiation process. Participants also learn how to identify their best alternatives to a negotiated agreement and present options using a conversation process that addresses all parties’ interests. learn more

Building Relationship Versatility: Social Styles at Work

Building Relationship Versatility: Social Styles at Work is built around a four-quadrant Social Styles matrix. After being profiled, participants are assigned a Social Style, interpersonal versatility rating, and specific versatility behaviors. During the workshop, participants learn how to identify others' Social Styles and, based on understanding their own and others' style, learn to modify their own behaviors to communicate more easily and effectively with others. learn more

Communicating with Purpose

Leading for Performance: Communicating with Purpose provides the knowledge first-line and mid-level managers need to drive more effective one-to-one business communication with employees and colleagues. This program helps organizations gain competitive advantage by teaching leaders how to communicate effectively, ensuring their employees stay informed, participate, and add value. learn more

Global Effectiveness

Global Effectiveness is based on working within the five cultural dimensions. This program will teach participants what types of behaviors to expect from certain cultures and how to prepare themselves for business interactions. Participants will learn how to turn cultural differences from an unknown liability into an asset. learn more

Managing Virtual Team Communications

Managing Virtual Team Communications is a hands-on, virtual workshop that introduces critical communication and team process tools to help virtual teams work together more effectively. Participants learn these tools by using them in a virtual team simulation, and then debriefing on how they worked and how they can continue to use these tools with their actual virtual teams. Teams gain greater clarity in their communications when working virtually. learn more

Managing Conflict

Leading for Performance: Managing Conflict is based on a collaborative, win-win approach called Changing the Game. The module teaches first-line and mid-level managers indispensable techniques and skills for managing conflict effectively so that conflict can be an opportunity rather than a crisis. learn more

Managing Styles In Conflict

Leading for Performance: Managing Styles in Conflict helps people learn how to interact more effectively with people of other Social Styles under stress. When people demonstrate "back-up behavior" (predictable responses to high stress), knowing what to do can be critically important. learn more

Meeting Leadership Challenges

Leading for Performance: Meeting Leadership Challenges helps managers learn how to shift their attention away from output and toward creating optimal conditions for employees in three key leadership action areas. Managers will learn how to be an effective leader, rather than an individual contributor. learn more

UPFRONT Persuasion Through Presentation

UPFRONT Persuasion Through Presentation is a hands-on, results-oriented workshop that will have an immediate impact on one’s ability to effectively influence and persuade any audience to take action. This opportunity to further develop and refine presentation skills has four basic sections: Groundwork, Engage, Develop, and Close. learn more